About Our Company

Toll-free: 806-332-7040
Pacific Standard Time
Monday - Friday: 7:30am - 4:30pm

Feel free to call us anytime. If you reach our voicemail, please do not hang up. Instead, leave your name, phone number, and the best time to call you. Also, include the model number of your coffee machine and describe any specific issues you need help with.

At Espresso-Etc!, customer service is our top priority. We are committed to addressing and resolving issues promptly. Parts are delivered quickly and hassle-free. Rest assured, you will always work with people who genuinely care about your satisfaction.

This warranty only applies to machines that are purchased from Espresso-Etc! and is in effect for the period described above from the date of the first consumer purchase and is limited to the United States of America and Canada. This warranty covers all defects in materials or workmanship (parts and service). For the warranty to be valid, you must register your machine with your representative at the time of purchase.

Free Transportation:

Within the warranty period, this warranty also covers free shipping to and from our repair center (UPS ground) for the Continental US (except Alaska and Hawaii) and Canada.

Warranty Does Not Cover:

Any machine not distributed by Espresso-Etc! within the U.S. and Canada.
Any machine not purchased from an Authorized Espresso-Etc! Representative.
Damage caused by accident, abuse, negligence, misuse, improper operation or failure to follow instructions contained in the manual.
Any service or alteration performed by an unauthorized person, company or association.
Damage caused by neglecting and omitting cleaning cycles.
Damage caused by use of any ingredients other than specifically allowed in this product.
Any transportation costs outside the original distribution area.
*Warranty beyond one-year for labor and parts is determined by each individual distributor.

Other Limitations and Exclusions:

Any implied warranties including fitness for use and merchantability are express warranty set for the above and no person is authorized to assume for Espresso-Etc! any other liability in connection with the sale of the machine. Espresso-Etc! expressly disclaims liability for incidental and consequential damages caused by the machine. The terms "incidental damages" refer to the loss of the original purchasers time, loss of the use of the machine or other costs relating to the care and custody of the machine. The terms "consequential damages" refer to the cost of repairing or replacing other property that is damaged when this machine does not work properly. The remedies provided under this warranty are exclusive and in lieu of all others. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

To ensure you receive your products as promised and maintain the integrity of our offerings, Espresso-Etc! sells and leases exclusively through authorized representatives. Always contact us before making a purchase or lease to confirm that you are dealing with an authorized Houston Coffee Services representative.

Non-Authorized Resellers

Purchasing a new or used Espresso-Etc! product from a non-authorized reseller will automatically void your warranty protection.

Espresso-Etc! is an excellent opportunity for entrepreneurs looking to significantly boost their income. By operating your own business, you'll tap into one of the fastest-growing retail sectors in the United States, Canada, and beyond.

Espresso-Etc! offers all the advantages of a branded franchise without the hefty startup costs, franchise fees, or capital typically required by most national franchises. We provide everything you need to launch your specialty coffee business, including products, equipment, marketing materials, sales tools, training, and financing.